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Refund & Exchange Policy

When you make a purchase at Venom Emilio, you are accepting the following terms and conditions regarding shipping and any returns of your purchases.

Please note that refunds will only be provided when items are deemed as faulty. All other returns will receive a store credit. Store credits will be valid for 12 months.

When purchasing from our online store, you have accepted the possibility of slight variations in colour and size specifications. Please ensure you have read the description thoroughly and checked the size guide of the garment before purchasing. 

For hygiene reasons, we are unable to accept returns of bodysuits, undergarments, hair accessories, hats and jewellery (earrings, necklaces).

If you have any questions, please contact us via info@venomemilio.com.au.

Refunds

A refund will only be provided if a returned item is assessed and deemed as faulty. Item(s) must be returned within 14 days of delivery.

All item(s) returned must be in their original, unworn, unwashed condition. All tags and labels must be attached.

If you have a faulty item, please request a return by emailing info@venomemilio.com.au and include a picture of the fault, along with your order number.

Please take care when trying on item(s) as we are not able to accept returns with makeup stains. If the item is deemed unsellable, it will not be accepted.

Exchanges

Item(s) must be returned within 14 days of delivery.

All item(s) returned must be in their original, unworn, unwashed condition. All tags and labels must be attached.

Please take care when trying on item(s) as we are not able to accept returns with makeup stains. If the item is deemed unsellable, it will not be accepted.

To obtain a copy of the Returns and Exchange form click here Exchange_and_Return_Form - please include this with all the necessary details in your returns parcel.

Once your return is received and accepted, we will issue a store credit within five business days. You will receive your store credit via email.

Please choose carefully as there are strictly no returns/exchanges on discounted items, unless deemed faulty.

All Returns

All returns must be sent via registered Australia Post. The cost of return shipping for exchanges and other returns is at the customer’s expense. We are not responsible for lost/damaged packages. Please keep a copy of your tracking number. Make sure you package returns well. Items damaged from improper packaging will not be accepted. Once your package has been received and accepted, your refund/credit note will be processed within five business days. If we do not receive a return or receive a return damaged, we are not required to compensate the customer.

Please send all returns to the following address:

Venom Emilio Returns
307 Lygon St
BRUNSWICK EAST VIC 3057